Refund & Cancellation Policy

Cancellation & Refund Policy

Last Updated: 28-09-2025 16:15:59

At Elucidate Tech, we strive to provide the best possible service to our customers. To assist you effectively, we have a clear and customer-friendly cancellation and refund policy:

1. Cancellations

  • Cancellation requests will be considered only if made immediately after placing the order.

  • Requests may not be entertained if the order has already been communicated to the vendor/merchant or if the shipping process has been initiated.

  • Perishable items (such as flowers, eatables, etc.) cannot be cancelled. However, a refund or replacement may be issued if the product quality is proven to be unsatisfactory.

2. Damaged or Defective Items

  • If you receive a damaged or defective item, please report it to our Customer Service team.

  • Complaints must be reported within 15 days of receiving the product.

  • The merchant will verify the claim, and the Customer Service team will take appropriate action based on their findings.

3. Products Not as Expected

  • If the product received is not as shown on the website or does not meet your expectations, notify our Customer Service within 15 days of receipt.

  • After review, the Customer Service team will determine the appropriate resolution.

4. Warranty Products

  • For items that come with a manufacturer warranty, please reach out directly to the manufacturer for any warranty-related claims.

  • Refunds approved by Elucidate Tech will take 9–15 days to be processed and credited back to the customer.

Contact Information

📧 Email: elucidatefnr@gmail.com

📞 Phone: +91 9529343134

Return Address

📦 Elucidate Tech
403, Arg Corporate Park, Above Prem Motors,
Gopalbari, Jaipur, Rajasthan – 302001, India

Happy Customers

Ramesh Verma

Absolutely Delighted

I never imagined teaching could feel this effortless! The digital board has made my classroom interactive and joyful.. Thank you Elucidate Tech for making this dream possible.

Anjali Sharma

Truly Grateful

From installation to after-sales support, everything has been handled with so much care. The board quality is excellent, and my colleagues keep telling me how modern and professional our classrooms look now.

Dr. Kavita Iyer

Beyond Expectations

I thought it would just be another teaching tool, but it turned out to be a complete transformation! Lessons are interactive, students are focused, and I feel proud every time I switch it on.

Priya Nair

Pure Happiness

Every session feels magical now! Writing on the board is smooth, video clarity is stunning, and the kids are so engaged. Honestly, I can’t imagine going back to the old blackboard days.